Refund and Returns Policy

Effective Date: November 2025

HG Consulting Group provides professional consulting and advisory services. Since our services are knowledge-based and time-based, returns are not applicable. This policy explains how refunds are handled.

1. No Refund for Completed Services

Consulting sessions, delivered reports, completed research, strategic plans, or any other completed work are non-refundable.

Once time and expertise are delivered, they cannot be returned.

2. Refund Eligibility (Before Service Delivery)

You may request a refund before the service has begun:

If the project has not started, a full refund may be issued.
If the project has partially started (research, planning, initial meetings), a partial refund will be issued based on work completed.

3. Non-Refundable Items

The following are non-refundable:

Delivered consulting services
Reports, strategic documents, or digital deliverables
Monthly retainers for the active billing cycle
Third-party tools, software, or subscriptions purchased for the client

4. Cancellations

Cancellations must be submitted in writing (email preferred).
The current billing cycle is non-refundable.
Future cycles or ongoing services may be stopped.

5. Missed or Rescheduled Meetings

Meetings canceled or rescheduled 24+ hours in advance: no charge.
Meetings canceled less than 24 hours in advance: the session will be counted and is non-refundable.

6. Termination by HG Consulting Group

We may terminate a project due to non-payment, unethical conduct, or policy violations.
Unused advanced payments may qualify for partial refunds.
Completed work is non-refundable.

7. Refund Processing Time

Refunds (if approved):

Will be processed within 7–14 business days
Will be sent back to the original payment method
Bank or payment gateway delays are beyond our control

8. Contact for Refund Requests

For refund or cancellation requests, contact us at:

Email: contact@hg-consultinggroup.com

Address: HG Consulting Group Jacob van Lennepkade 155 H 1054 ZL Amsterdam, The Netherlands

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.